At ISAPS, we are committed to providing our patients with the best care and helping them achieve their desired outcome. So how do you best deal with a patient who is unhappy after visiting your practice?

Focus on moving forward. Sometimes a patient just wants some reassurance and acknowledgement of their feelings. Face the situation head-on rather than avoiding it, and remember to stay calm, but assertive.

For more tips on practice management and dissatisfied patients, check out this month’s e-magazine or read online at www.isaps.org.