About: jordan

Posts by jordan:

Good Patient Coordinators

It doesn’t matter what kind of marketing or advertising you do. Most prospective patients will contact your clinic by phone. We have done mystery shopping in 10 clinics in Germany, France and Italy, and in many cases the results were a bit of a disaster. Assistants did not ask for contact information, did not qualify… Read More »

  • Posted on: Feb 21 2019
  • By:

Can you and your team design an experience your patients actually-want to have?

Tom Peters, a Harvard business guru states, “Customers perceive service in their own unique, idiosyncratic, emotional and irrational terms. Perception is all there is.” We understand, when patients evaluate a product or service, they weigh its perceived value against the price. What consumers truly value can be difficult to pin down and psychologically complicated. Potential… Read More »

  • Posted on: Jan 14 2019
  • By:

ISAPS Is Proudly Sponsored By